Success Roadmap
Customer Integration Plan
At INMODE our commitment to you extends far beyond delivery. The Customer Integration Plan is a personalized guide crafted to ensure you and your team have all the tools and support needed for ongoing success. From hands-on training to dedicated marketing assistance, we're here to help you thrive with your InMode technology at every step.
Next
30 days
Customer Success Representative
The InMode Customer Success Representative will make initial contact with the new account and set the stage for the days and weeks ahead: delivery timeframe, installation process, training, etc.
Resource Center
Credentials for the InMode Resource Center will be sent so the customer can access training videos and order supplies.
Training Videos
Offices should watch training videos daily to lessen the learning curve at training day.
Clinical Training
It is essential all end users are present for the on-site clinical training.
During the clinical training, all staff members should get treated and start taking before and after photos.
During the clinical training, all staff members should get treated and start taking before and after photos.
Sales Training
The Customer Success Representative will educate office staff on how to effectively sell and position these treatments to patients.
Review Treatment Pricing
Offices should review InMode’s suggested treatment pricing and use mystery shopping to compare it with competitors in their market.
Marketing Meeting
The introductory marketing/discovery meeting should take place within the first 30 days.
Generate Buzz
Customers should start generating buzz on social media by doing exciting reveals and announcing the new technology to the public.
60 days
Website Analysis
The customer success representative will work with the customer’s website development company to ensure they are adding proper content, before and after images and videos.
Educational Push
Customer’s should be aggressively educating patients through effective digital strategies.
90 days
Event Launch
Plan a launch event themed around the new treatments.
Event Activities
Showcase live treatments, specials and do consults the night of the event.
Collect Deposits
Collect non-refundable deposits that go towards the purchase of treatments. This locks patients into the special pricing.
Bi-Annual Events
Plan two standout events each year to maximize impact and maintain client interest. Spacing them out ensures exclusivity and allows time for fresh themes and promotions.
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