1. Be Transparent but General

• Example Response: "The cost of our procedures can vary depending on several factors, such as the specific treatment, the extent of the area being treated, and any additional services you might need."

2. Emphasize the Need for a Consultation

• Example Response: "To give you the most accurate pricing, I would recommend scheduling a consultation with the doctor. During the consultation, they can assess your specific needs and provide you with a detailed estimate."

3. Highlight the Value and Expertise

• Example Response: "We understand that cost is an important factor. It's also important to consider the expertise of our surgeon, the quality of care, and the safety of the procedure. We aim to offer the best possible results with the highest standards of care."

4. Offer Information About Financing Options

• Example Response: "We also offer several financing options to help make the procedure more affordable for you. Once we determine the treatment that is right for you, we can provide you with those figures. I’d be happy to provide more details or connect you with our financing coordinator.

5. Avoid Giving Specific Prices Over the Phone

• Example Response: "I can give you a general idea, but for a precise cost, it's best to meet with our doctor. They'll tailor the procedure to your needs, and we can give you a detailed breakdown of the costs afterward. There are many variables such as treatment size/time, number of treatments needed and any additional add-ons.

6. Provide a Range If Necessary

• Example Response: "Typically, the cost for this procedure ranges between X and Y. However, this can vary based on individual factors, which is why we recommend a consultation."

7. Encourage Further Questions

• Example Response: "Please feel free to ask any other questions you may have. We're here to ensure you're fully informed and comfortable with your decision."

8. Be Empathetic and Understanding

• Example Response: "I completely understand that cost is an important consideration. We’ll do everything we can to work with you to make sure you’re getting the best possible care within your budget.

• Sell the patient on the providers, practice, credentials, etc.

9. Document the Inquiry

• If the patient is interested in proceeding, ensure to document their questions and concerns in their file so the surgeon or consultant can address them specifically during the consultation.

10. Follow-Up

• If the patient doesn’t schedule a consultation immediately, offer to follow up with additional information or answers to any further questions they might have.

Capture contact info so they can be sent emails/text notifications. If cost is a reason why they don’t schedule, mention events you have throughout the year and you’ll send emails keeping them updated.